1. General
At Modern Palace Inc., customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be granted for our services.
By purchasing our services, you agree to this Refund Policy.
2. Website Design & Development
Website design and development services involve custom work and time-based labor.
- Payments made for completed work are generally non-refundable.
- If a project is canceled before work has started, a refund may be issued at our discretion.
- If work has already begun, any refund will be reduced to reflect the work completed.
3. Web Hosting Services
Customers may request cancellation of their hosting service at any time.
If a refund is offered, it will only apply to the unused portion of eligible hosting services and is subject to our review.
Setup fees, migration fees, and other one-time service charges are non-refundable.
4. Domain Registration
Domain registration, renewal, and transfer fees are non-refundable.
Once a domain name has been registered or renewed with the registry, the transaction cannot be reversed.
5. Digital Services
Services including:
- Website Maintenance
- Technical Support
- Consulting
- SEO or Marketing Services (if applicable)
are considered delivered once work has commenced and are generally non-refundable.
6. Chargebacks
Customers agree to contact us before initiating a chargeback with their payment provider.
We are committed to resolving billing disputes fairly and promptly.
Fraudulent or abusive chargebacks may result in suspension or termination of services.
7. Processing Refunds
Approved refunds will be issued using the original payment method whenever possible.
Refund processing times may vary depending on the payment provider and financial institution.
8. Exceptions
Refunds will not be issued for:
- Completed custom development work
- Domain registrations or renewals
- Third-party software licenses
- Services suspended due to violations of our Terms of Service
- One-time setup or installation fees
9. Contact
If you have questions regarding this Refund Policy or wish to request a refund, please contact us:
Modern Palace Inc.
Website: https://www.modernsaray.com/
Email: support@modernsaray.com
